These Terms of Service (“Terms”) govern your use of the Refresh.red website and any managed website, Website as a Service, redesign, maintenance, integration, automation, consulting, or support services provided by Refresh Websites (“Refresh,” “we,” “our,” or “us”).

By using our website, booking a call, approving a proposal, paying an invoice, or using our services, you agree to these Terms and any written proposal, statement of work, subscription agreement, or order form agreed between us.

Refresh Websites primarily provides business services to companies, founders, and organizations. If you use our services on behalf of a company, you confirm that you are authorized to accept these Terms for that company.

Our services may include website strategy, design, development, hosting setup, deployment, content updates, technical maintenance, analytics setup, SEO basics, performance care, forms, booking flows, CRM handoffs, AI-assisted workflows, and other agreed integrations.

The exact scope, pages, deliverables, monthly support time, response expectations, integrations, and exclusions are defined in the applicable plan, proposal, or written agreement. Work outside the agreed scope may require a separate quote or plan change.

You are responsible for providing accurate business information, approved content, brand assets, access to required tools, timely feedback, and any legal or regulated claims that appear on your website. You must have the right to use any text, images, trademarks, testimonials, data, or materials you provide to us.

You are also responsible for reviewing and approving website content before launch, including pricing, service descriptions, compliance statements, privacy notices, and industry-specific claims.

Unless a separate agreement says otherwise, Base and Growth plans have a 6-month minimum term, and Scale plans have a 12-month minimum term. After the minimum term, subscriptions continue month-to-month until cancelled according to these Terms or the applicable agreement.

Subscription fees, setup fees, third-party costs, taxes, payment dates, and included support capacity are listed in the applicable plan or proposal. Payments are due in advance unless agreed otherwise. Late, failed, or disputed payments may delay work, pause support, or lead to suspension of services.

Prices do not include paid advertising spend, premium third-party subscriptions, unusual API usage, external legal review, copywriting beyond agreed scope, or other expenses unless specifically included in writing.

After the minimum term, you may cancel with 30 days written notice. If you cancel before the minimum term ends, the remaining minimum-term fees may still be due unless we agree otherwise in writing.

When a subscription ends in good standing, we will provide a reasonable handoff path for agreed website content, static assets, redirects, and source files that are not proprietary to Refresh or licensed from a third party. Custom handoff, migration, or deployment assistance may be billed separately.

You keep ownership of the content, brand materials, trademarks, data, and business information you provide to us. You grant us the rights needed to use those materials to provide the services.

Unless a proposal says otherwise, once all amounts due are paid, you receive a license to use the final website deliverables for your business. Refresh retains ownership of reusable know-how, internal tools, frameworks, templates, components, processes, and pre-existing intellectual property used to deliver the work.

Third-party software, fonts, images, APIs, plugins, analytics tools, payment systems, AI services, and hosting platforms remain subject to their own licenses and terms.

Our services may rely on third-party providers such as hosting platforms, domain registrars, analytics tools, CMS providers, payment processors, calendar tools, CRM systems, email services, AI providers, and other software vendors. We are not responsible for outages, policy changes, pricing changes, data loss, or failures caused by third-party services outside our control.

You may not use our website or services for unlawful, abusive, deceptive, infringing, harmful, or high-risk activity. This includes malware, spam, phishing, illegal content, harassment, unauthorized data collection, intellectual property infringement, or attempts to disrupt our systems or third-party systems.

We may suspend or refuse service if we reasonably believe a website, integration, or request creates legal, security, reputational, or operational risk.

We work to build fast, reliable, useful websites and to follow sensible technical and SEO practices. However, we do not guarantee rankings, traffic, leads, revenue, conversion improvements, uptime from third-party providers, or specific business outcomes.

Any forecasts, calculators, estimates, or benchmarks on our website are scenario tools, not promises. Actual results depend on your market, offer, budget, traffic, sales process, competition, and many other factors outside our control.

Each party may receive non-public business, technical, financial, or operational information from the other. Each party agrees to use reasonable care to protect confidential information and to use it only for the purpose of providing or receiving the services.

We may reference your company name, logo, and project in our portfolio, sales materials, or case studies only when allowed by the applicable agreement or with your approval. Public case studies that include metrics, screenshots, or sensitive details require approval.

Our website and services are provided on an “as is” and “as available” basis except where a written agreement states otherwise. To the maximum extent allowed by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

To the maximum extent allowed by law, Refresh will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, loss of goodwill, or business interruption.

To the maximum extent allowed by law, our total liability for claims related to the services is limited to the amount you paid to us for the affected service during the three months before the event giving rise to the claim.

We may update these Terms from time to time. When we make material changes, we will update the effective date above. Continued use of our website or services after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of Poland, unless a mandatory law or a separate written agreement requires otherwise. The parties will first try to resolve disputes in good faith before starting formal proceedings.

If you have questions about these Terms, please contact us at:

• General questions: hello@refresh.red

• Andrey Kuzkov: andrey.kuzkov@refresh.red

• Artyom Kuzkov: artyom.kuzkov@refresh.red